About Your Local BMW Retailer | Douglas Park Edinburgh

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

224 ratings and 131 comments received in the last 90 days.

19 September 2025

Faizan took great care when showing the new car and going through all the details

19 September 2025

Dealership in general were reponsive polite and gave confidence that they would provide a good service.

15 September 2025

overall great service and well looked after

04 September 2025

All down online via message. Absolutely no hassle whatsoever

03 September 2025

Megan was excellent and very helpful throughout the whole process.

02 September 2025

Again, managed by Derek (Patterson) this experience has been great.

21 August 2025

Derek looked after me exceedingly well from the beginning of the process to its completion.

14 August 2025

Easy process from start to finish. Derek was excellent and we were treated as valued customers.

01 August 2025

Can't dpeak highly enough of Jonathon Kidd who was brilliant throughout the whole process. Answered all my questions and was mist attentive

29 July 2025

Megan took the time to work out the issues we were having with the myBMW app across different regions. Entirely our issue and not something she would regularly deal with for 99% of UK customers, but she took the time to try and sort it for us.

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20 July 2025

We were given excellent assistance by Jonathan Kidd in completing all the BMW online paperwork. The system is atrociously hard to complete as it keeps crashing or freezing and without his help we would have given up and gone elsewhere.

09 July 2025

Super happy with the team and how they looked after us and taking time to explain the car wheh we collected it.

03 July 2025

Again Faizan was amazing such a lovely genuine person and a pleasure to share our experience

21 September 2025

Very helpful and pleasent

20 September 2025

I was kept up to date regarding the cars progress.And the time the car could be collected.

20 September 2025

Excellent service

20 September 2025

The service delivered on time. Was updated on the progress through the process.

20 September 2025

Kept me informed throughout process

19 September 2025

Very efficient service. Had a precall from service advisor day prior. Paul looked after my vehicle on the day and fully explained my service and health check. Really good video from the technician showing the condition of my brakes and tyres

17 September 2025

Unnecessarily difficult when dealing with third party warranty, an issue that I have never had at any other BMW garage in the past or since. Front facing staff were pleasant but 2 days for a diagnostic test is absolutely ridiculous.

17 September 2025

Service v good. Paperwork of what is being done could be clearer

17 September 2025

Staff from reception to the service department were smart & courteous but more importantly my car was serviced on time and the video of the underside of the vehicle was excellent. The mini valeting of the car was most welcome.

16 September 2025

Overall good, but I didn't like the background music in the showroom, which was too loud and intrusive and detracted from the ambience. Also, I don't understand why customers can't go directly to the service reception to check in a car for a service.

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16 September 2025

As above. Service itself was fine.

16 September 2025

As above. Excellent customer service

15 September 2025

Overall a good experience. I wasn't charged for the courtesy car. Nice touch.

15 September 2025

I felt welcome and looked after. Things were explained clearly and professionally.

15 September 2025

Despite a parts problem situation was quickly resolved

15 September 2025

As above

15 September 2025

See 1 above

14 September 2025

Competent team, a very easy experience, everyone did a great job.

14 September 2025

Good communication

13 September 2025

Already explained

13 September 2025

I'm very satisfied with Douglas Park Edinburgh. This visit was outstanding thanks to Dawood Iqbal, who managed my Fast Lane service with great care. He promised it would be done in under 2 hours, including spark plug replacement-and delivered exactly

13 September 2025

Due to level of expertise from staff

12 September 2025

Found the staff very helpful and welcoming, went out there way to fit in extra services I asked for, will definitely be back when I go for an upgraded model next year.

12 September 2025

read above

12 September 2025

I was completely satisfied with the service I received. Detailed video of the condition of the car was exactly as expected. I would've liked the option of a courtesy car but I understand that it wasn't possible at short notice.

11 September 2025

transparent and friendly customer service.

11 September 2025

See above

11 September 2025

See above.

05 September 2025

Hand marks on car

02 September 2025

very professional

02 September 2025

My service advisor, Ewelina Kozikowska, was excellent - very friendly & helpful.

02 September 2025

All my problems was sorted easily.

01 September 2025

Excellent service

01 September 2025

Was completely satisfied during the sales process but the service experience changed everything. Please see comment above.

01 September 2025

Job done wrong first time. Vehicle damaged.

31 August 2025

Very happy with everything

31 August 2025

Was told the price was £140, when i had been quoted £117, but changed to £117 when i pointed this out. Was told a tyre would need to be replaced before i could drive home, at £170. Local tyre fitter said it was fine and did not need replaced.

31 August 2025

I don't think I've ever experienced such kindness from a sales staff before. Mr Iqbal was incredibly generous and helpful - I'm going through and exceptionally hard time & there were tears but he was so kind, yet so professional. Promotion time!

30 August 2025

The car was expected, nice welcome and car returned promptly

25 August 2025

I thought it was ok

24 August 2025

Five star plus

23 August 2025

I emailed about getting an estimate for a repair. No reply after 2 weeks

23 August 2025

I was attended to in a very professional manner

20 August 2025

Amazing service from Victoria Marr and the reception staff

20 August 2025

Again, the service was fantastic. Unfortunately, the repair was not.

19 August 2025

As I already said, the staff were very friendly they couldn't enough to make my visit stress free.

18 August 2025

Communication excellent, car returned well within timescale, washed and valeted.

18 August 2025

quick to find and sort the fault

18 August 2025

All went as expected

17 August 2025

The technician didn't make sure he had the parts to carry out the service, I would understand if taken to a non dealer they'd have to order in, but a main dealer with no servicing parts? called 3 times to get a price for gearbox service,

16 August 2025

Courtesy car was very helpful and zero quibbles about a warranty repair.

15 August 2025

Faults not rectified. Little explanation provided of work and diagnostics done. Set-up seems designed to satisfy DP management they have a slick product rather than customers needs actually met. Front desk the notable exception - friendly, helpful.

14 August 2025

Agija provided me with an excellent service Everything was explained really clearly and in a friendly manner, whilst I waited I was made to feel safe and comfortable. Any future requests related to my car will go to her. Excellent service, five star

14 August 2025

Again, no issues.

13 August 2025

Good communication throughout. No hiccups.

12 August 2025

Honest and friendly

11 August 2025

Easy and quick response from Ewelina as the single point of contact for the service department before and during the works carried out.

11 August 2025

Was called by the centre to arrange my MOT, booked in quickly and efficiently, offered courtesy car and a later drop off to accommodate my travel needs. Also investigated an issue at my request. Professional, friendly and welcoming staff.

10 August 2025

Darwood was extremely helpful polite and courteous

09 August 2025

A video inspection was included with the MOT and offered extra assurance of the condition of the car.

08 August 2025

Amazing customer care was given while visiting BMW centre.

03 August 2025

was updated with a video

03 August 2025

Great staff

01 August 2025

5star experience, very happy

31 July 2025

No issues with the actual work carried out, please answer to question No.1, all of that applies here.

29 July 2025

Overall really good. Only small let down is I need a replacement tow hook cover, and for the second time this was not addressed. Minor, but slightly disappointing given I raised it explicitly

29 July 2025

Paul Werbyck, service assistant, was excellent. Kept me informed on progress and phoned promptly to advise car ready to collect.

29 July 2025

Although I had to wait for the new tyres to arrive to be fitted, the use of a curtesy car was very convenient!

27 July 2025

Only reason score dropped was due to delay when collecting my car. All staff however were friendly and helpful.

26 July 2025

Happy but concerned the engine management light is on when leaving the car park and it was nit on before and the car was fully checked and given a clean report. Have called in.

26 July 2025

I was looked after by Dawood from the service team who was polite, courteous and made me feel welcome. Dawood kept me up to date on the progress of the work being carried out on my car through to completion.

25 July 2025

It couldn't have been better

24 July 2025

Again i had detailed discussion about my car

24 July 2025

Professional service

24 July 2025

Friendly greeting on arrival, and service advisor was excellent. Service was carried out to time promised and I was kept updated during visit.

22 July 2025

Good Happy people to talk

22 July 2025

Evalina the service receptionist was very welcoming when I left the car and again when I returned to collect it. Also she kept in touch by text during servicing and again when my car was ready for collection.

21 July 2025

Surprised I was recommended to have new front brake discs replaced. I had new brake discs fitted by Peter Vardy BMW on 4/4/23. I would have expected genuine BMW parts to last longer than that.

20 July 2025

Felt looked after by sales person.

20 July 2025

I have. Hose

20 July 2025

Communication was so poor

20 July 2025

Very helpful, kept well informed and works carried out satisfactorily.

18 July 2025

Turned up to collect car and was only then told it wouldn't be ready to next day. This for a simple safety recall.

18 July 2025

Was informed all the way about the general state of the vehicle and also informed when faults were

17 July 2025

Just really good communication and hospitality.

17 July 2025

There were a series of communication difficulties that contributed to a fairly poor customer experience. Ending with an attempt to charge me for a service that was included in a service plan. Really not a 5 star experience, but this isn't a complaint

17 July 2025

Fantastic service

17 July 2025

Price quoted before service took place was not what the actual figure was, customer service did manage to reduce but was still over the original quoted price.

15 July 2025

Easy to set up, the video report is always useful, the car clean was helpful and the reception team were professional and courteous.

15 July 2025

My first involvement with Douglas Park - and which mirrored all my previous visits under the Peter Vardy banner. The paperwork is different - more detailed which I like - however the face to face customer service was very positive and friendly.

15 July 2025

The staff were great, Faizan kept me updated every step of the way and provided a great customer experience.

15 July 2025

See above

15 July 2025

Same reason as above.

13 July 2025

Great communication during the service and MOT. The reports and video are clear and informative.

13 July 2025

Check in was easy, and girl who discussed MOT when checking out was very friendly and helpful, 10/10 Victoria ???

12 July 2025

As I said before,all your staff are a credit to your company.

12 July 2025

Treated exceptionally well

11 July 2025

Everything was done fast

11 July 2025

As above.

10 July 2025

Very good service. Very attentive, knowledgable and polite. Can I particularly congratulate Victoria who was extremely good and handled everything very well.

10 July 2025

Because they are

09 July 2025

Worked well for me

09 July 2025

Can't answer that as my son dealt with the dealership.

07 July 2025

Seems a good set up however handing the car in takes to long

07 July 2025

I found no fault with car

07 July 2025

Sitting 45 mins to collect keys after MOT

06 July 2025

The staff have always been courteous

06 July 2025

the car was picked up and returned in a timely manner with good communication

05 July 2025

As above

05 July 2025

All was good except for 1 small issue - i was advised the work would be completed in a week, so hired a car, then it took only 2 days so i'd have preferred a more realistic timescale.

04 July 2025

I was happy with everything that happened but particularly liked the sms updates and the health check video and there was no upselling pressure at all.

04 July 2025

Diagnosed the problem and got it sorted

04 July 2025

Great service

02 July 2025

Slight problem with booking office. When I called to inform a small change to arrangement the contact was OOO and there was no alternative contact. Your service officer however sorted it all on the day.

01 July 2025

Fast, effective and very courteous customer service.

01 July 2025

No complaints

01 July 2025

Great service and care.

30 June 2025

Ewelina was my service adviser and she was great, so friendly and kept me updated on progress. She arranged a courtesy car for me with no problem. Just a great experience.

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